Last updated on [ 07/09/2023 ]
Information Collected from User:
1. Platform Visitors
No personal identifiable information is collected from the Users who view and browse the Platform. The below information will be collected from the Platform visitors:
a. Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, and other visitor details collected in the log files;
b. Attributes such as the operating system, hardware version, device settings, file and software names and types, battery and signal strength, application crash details and device identifiers;
c. Behavioural data such as frequently visited pages, time spent on pages, pages not accessed frequently
2. Registered Users
In the case of a User who registers to avail of the services through the Platform, the Company collects personally identifiable information, in addition to the information mentioned in point 1 above, from the User in order to effectively provide the services. The personally identifiable information collected from Users is as below:
a. Your Personal Information such as, but is not limited to, Your name, age, location, date of birth, occupation, gender, permanent address, and temporary address;
b. Your mobile number for registration to the Platform via OTP;
c. SMS access to extract the OTP sent for registration.
d. In case you register through your existing e-mail accounts or any existing social media account as permitted in the Platform, we will store the information about you – Your First Name, Last Name and e-mail id.;
e. Your financial information at the time of purchase of product/services and/or online payment done through the Platform. Please be informed we do not store such information;
f. Your charging session history and your charger usage;
g. Your vehicle details uploaded in the Platform;
h. User location, charging station location searches, including specific geographic locations, such as through GPS, Bluetooth or Wi-Fi signals;
3. Charging Station Operators
In case the registered User has an installed a charging station through the Company, the following information in addition to the information set out in point 1 and 2 above, the below mentioned information shall be collected from them:
a. Charger Usage and Charger details
b. Charging Session History
c. Charger location details
d. Charger Billing details
e. Charger Energy Usage
4. How We Use the Information Collected
a. Providing our services to Users;
b. Process your requests and orders for services;
c. Communicate with you regarding any clarifications raised by You with respect to services;
d. Auditing, research and analysis in order to maintain, protect and improve our services;
e. Improvement of our products and services;
f. Sending periodic promotional emails about new services, enhancements, special deals, or other information that may be of interest to you for marketing purposes. For the same reason, we may contact you via email or phone;
g. To put information security practices in place;
h. To investigate, prevent or respond to criminal actions including suspected fraud;
5. Sharing of Information
The personally identifiable information shared by the Users is not shared/disclosed to any third party, except as stated herein, and in any case, it is solely used for the purposes of offering the services through the Platform. Access by Company, charging station hosts, payment gateway providers, or their respective employees and consultants to any personal information you provide is limited to only information necessary to provide the business service offered and to
allow employees or consultants to perform their duties.
We may aggregate information and data about you and your use of the Platform and provide such aggregated information and data to customers, partners, and advertisers for marketing or promotional purposes. We would like to you specifically inform that We will share energy usage details, charging session details and invoice details for analytics with authorised third parties for studying and conducting an analysis to better the functionality of the services. In these circumstances, we do not disclose information that could be used to personally identify you.
6. Third-Party Sites and services
7. Legal Requests
The Company may disclose Personal Information if required to do so by law or in the goodfaith / belief that such disclosure is reasonably necessary to respond to court orders or anyother legal process. The Company may disclose Personal Information to law enforcementoffices, third party rights owners, or others in the good faith / belief that such disclosure isreasonably necessary to:
b. Respond to claims that an advertisement, posting or other content violates the rights of any third party;
c. Protect the rights, property or personal safety of the Users or the general public.
When the User places orders or accesses account information, the Company offers the use ofa secure server. The secure server software (“SSL”) encrypts all information put in before itis sent over to the Company. Furthermore, all User data collected is protected againstunauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure thecorrect use of information, the Company employs reasonable security practices andprocedures and current Internet security methods and technologies in compliance withInformation Technology Act, 2000 and rules made there under. [Note – Co to confirm if thereare any other specific IT-related rules / specifications which be mentioned here]
9. Deletion of Account
We store data for as long as it is necessary to provide services to You. Information associatedwith Your account will be kept until Your account is deleted. You can delete Your accountany time.
10. User-Generated Content
Certain features on our Site or services may contain interactive areas where Users can submitcomments, images, recipes, or other content (“User Generated Content”) that may be visibleto others or where Users can communicate with others. Users should be aware that when theyvoluntarily disclose personally identifiable information (e.g., name, email address, postaladdress, etc.) in public, interactive sections of the Site, the information can be read and usedby others. We strongly encourage you to not disclose any personally identifiable informationin any such submissions of User Generated Content to the Site or through the services. Wemake no representations and undertake no obligations as to the security or use of informationyou voluntarily include when submitting User Generated Content. We also reserve the rightto remove any User-Generated Content we deem inappropriate for any reason in our solediscretion and without notice.
13. Contact Us